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We Won Klaviyo Agency Partner of the Year for the Americas 2026

Sep 10, 2026

Ecommerce Optimization

Nathan Pitchan

“It’s pretty surreal to look at something you wrote down years ago and realize you actually went and built it.”

— Zak Cassady-Dorion, Founder and CEO, ECD Digital Strategy

When our CEO, Zak, started ECD almost ten years ago, he started a dream board and wrote down goals that felt more than an arm’s reach away. The “don’t quit your day job” dreams most people keep to themselves because, at the time, saying them out loud sounded a little crazy. Back then, success looked like a Zoom call with more than 20 people on the screen and $200,000 a month in revenue.

Now, ten years later, we’ve reached a few bigger milestones, to say the least.

  • Made the Inc. 5000 as one of America’s fastest-growing private companies with 106 percent revenue growth
  • Made Klaviyo Master Elite Partner, one of roughly 35 agencies out of more than 22,000 partners globally

And most recently, the one we are most proud of: Klaviyo Agency Partner of the Year for the Americas, announced this week at K:BOS 2026.

The Top Agency Partner in the Americas

Every year at K:BOS, Klaviyo’s flagship conference, Klaviyo recognizes the agencies within its global partner ecosystem that are delivering the most meaningful work for clients through the K:Partners Awards. Winners are selected based on innovation, creativity, customer success, and measurable impact.

Klaviyo powers more than 151,000 businesses worldwide. Their partner ecosystem includes more than 6,500 agencies globally. The K:Partners Awards are only in their second year, having launched in 2025. Last year, the Agency Partner of the Year for the Americas was shared between two agencies. This year, it’s ECD.

Agency Partner of the Year for the Americas is the highest recognition Klaviyo gives to an agency in this hemisphere. Out of thousands of agencies working on the platform every day, building flows, managing campaigns, growing lists, and driving revenue for ecommerce brands, Klaviyo looked across the Americas and named ECD.

And to mark the occasion, Zak took the K:BOS stage to speak to the Klaviyo community the same day the award was announced.

Perspective Over Plans

Before ECD, Zak had zero interest in having a plan for everything. Thirty-five-plus countries. A sailboat through 40-foot seas. Eight thousand miles across southern Africa with no map. Getting comfortable with uncertainty turned out to be a pretty useful skill.

It also shaped the agency he built.

ECD operates across three continents with a team that brings perspectives from around the world to every client account. That diversity of thought is not incidental. It is the reason ECD does not default to what looks good or what feels safe. Every decision, every recommendation, every pushback on a bad idea comes back to one question: what actually makes our clients the most money?

That is the mantra. This award proves what happens when a whole team operates from it every single day.

A Special Thank You

This award does not exist without the brands that trusted ECD with their business.

The DTC founders who handed over their Klaviyo accounts and believed the team would treat their numbers like their own. The marketing directors who pushed back and made the work better. The clients who stayed through the rebuilds, the strategy pivots, and the late nights before a major campaign went live.

Every point of growth that got ECD here came from work done for real brands with real revenue goals. And to every single one of them: this one belongs to you as much as it does to us.

The Winner’s POV

ECD has helped ecommerce brands drive 49 percent of total revenue through email and SMS. Increased email-attributed revenue by more than 150 percent after rebuilding lifecycle infrastructure from the ground up. Generate 8.7x ROAS on paid media after building a connected ecommerce system around it. Lift conversion by 40 percent after Shopify and CRO improvements that turned traffic into revenue instead of bounces. Grow SMS subscription rates to 44 percent of active profiles. And achieve 538 percent year-over-year revenue growth through a full-funnel strategy.

These are not vanity metrics. They are the standard.

As a Klaviyo Master Elite Partner and now Klaviyo Agency Partner of the Year for the Americas, ECD guarantees a 30 percent increase in Klaviyo-attributed revenue within 90 days for the right fit.

If you want to find out what that system looks like for your brand, we would love to show you.

Get Your Free Revenue Forecast

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Written by: Nathan Pitchan

Full-time daydreamer and professional persuader, Nathan is a fearless word alchemist crafting copy that connects, converts, and feels undeniably magnetic. E-commerce. Food & beverage. Horticulture. Destination tourism. And beyond. In a world overrun by AI-generated fluff, his secret sauce is unmistakable: engaging, conversational, and deeply human storytelling. Why? Robot copy gets read. Human copy gets remembered.